Support

Overview

CloudMock emulates AWS Support, supporting case management, Trusted Advisor checks, service descriptions, and case communications.

Supported Operations

Operation	Status	Notes
CreateCase	Supported	Creates a support case
DescribeCases	Supported	Lists support cases
ResolveCase	Supported	Resolves a support case
DescribeTrustedAdvisorChecks	Supported	Lists Trusted Advisor checks
DescribeTrustedAdvisorCheckResult	Supported	Returns check results
RefreshTrustedAdvisorCheck	Supported	Refreshes a check
DescribeServices	Supported	Lists available service categories
DescribeSeverityLevels	Supported	Lists severity levels
AddCommunicationToCase	Supported	Adds a communication to a case
DescribeCommunications	Supported	Lists communications for a case

Quick Start

Node.js

import { SupportClient, CreateCaseCommand } from '@aws-sdk/client-support';

const client = new SupportClient({
  endpoint: 'http://localhost:4566',
  region: 'us-east-1',
  credentials: { accessKeyId: 'test', secretAccessKey: 'test' },
});

const { caseId } = await client.send(new CreateCaseCommand({
  subject: 'Test issue',
  communicationBody: 'This is a test support case.',
  serviceCode: 'amazon-ec2',
  severityCode: 'low',
}));
console.log(caseId);

Python

import boto3

client = boto3.client('support',
    endpoint_url='http://localhost:4566',
    region_name='us-east-1',
    aws_access_key_id='test',
    aws_secret_access_key='test')

response = client.create_case(
    subject='Test issue',
    communicationBody='This is a test support case.',
    serviceCode='amazon-ec2',
    severityCode='low')
print(response['caseId'])

Configuration

cloudmock.yml

services:
  support:
    enabled: true

Known Differences from AWS

• Cases are not routed to actual support engineers
• Trusted Advisor checks return stub results
• Service descriptions and severity levels are predefined sets